Privacy Policy

Effective Date: January 1, 2024 vavada casino

This Privacy Policy describes how we collect, use, and protect your personal information when you use our online casino platform. We are committed to safeguarding your privacy and ensuring the security of your personal data in accordance with applicable laws in India.

Information We Collect

Personal Information

We collect personal information that you provide directly to us, including your name, email address, phone number, date of birth, and residential address. This information is required for account registration and identity verification purposes.

We also collect government-issued identification documents, such as Aadhaar card, PAN card, or passport details, to comply with Know Your Customer (KYC) requirements and anti-money laundering regulations.

Financial Information

Payment information including bank account details, credit/debit card information, and digital wallet details are collected to process deposits and withdrawals. All financial transactions are processed through secure, encrypted channels.

We maintain records of your gaming transactions, including deposits, withdrawals, bets placed, and winnings for regulatory compliance and account management purposes.

How We Use Your Information

Your personal information is used to create and manage your account, verify your identity, and ensure compliance with legal requirements. We use this data to provide customer support and resolve any issues you may encounter while using our services.

We process your information to facilitate secure financial transactions, including deposits and withdrawals from your gaming account. Your data helps us detect and prevent fraudulent activities and maintain the integrity of our platform.

We may use your contact information to send important account updates, security notifications, and promotional offers that may be of interest to you. You can opt out of marketing communications at any time.

Your gaming data is analyzed to improve our services, develop new features, and ensure responsible gambling practices are maintained across our platform.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your information with trusted service providers who assist us in operating our platform, processing payments, and providing customer support.

We may disclose your information to regulatory authorities, law enforcement agencies, or government bodies when required by law or to comply with legal obligations. This includes sharing information to prevent fraud, money laundering, or other illegal activities.

In the event of a business merger, acquisition, or sale, your personal information may be transferred to the new entity, subject to the same privacy protections outlined in this policy.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our platform uses SSL encryption technology to secure data transmission between your device and our servers.

Access to your personal information is restricted to authorized personnel who require this data to perform their job functions. All employees with access to personal data are bound by confidentiality agreements.

We regularly review and update our security practices to ensure they remain effective against evolving threats and comply with current industry standards.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Account information is typically retained for the duration of your account's active status plus an additional period as required by law.

Financial transaction records are maintained for a minimum of five years from the date of the transaction to comply with Indian financial regulations and anti-money laundering requirements.

Your Rights

You have the right to access, update, or correct your personal information stored in your account at any time through your account settings or by contacting our customer support team.

You may request the deletion of your personal information, subject to our legal obligations to retain certain data for regulatory compliance. You can also request a copy of your personal data in a commonly used, machine-readable format.

You have the right to withdraw your consent for processing certain types of personal information, though this may limit your ability to use certain features of our platform.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your user experience, analyze website traffic, and improve our services. These technologies help us remember your preferences and provide personalized content.

You can control cookie settings through your browser preferences, though disabling certain cookies may affect the functionality of our platform.

Third-Party Links

Our platform may contain links to third-party websites or services. This Privacy Policy does not apply to these external sites, and we are not responsible for their privacy practices.

We encourage you to review the privacy policies of any third-party websites you visit through links on our platform.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes through email or prominent notice on our platform.

Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact our Data Protection Officer through the contact methods provided on our platform.

We are committed to addressing your privacy concerns promptly and will respond to your inquiries within a reasonable timeframe as required by applicable law.

For urgent privacy-related matters, please use the priority contact channels available through your account dashboard or our customer support system.